Sales Admin Manager, Animal Nutrition
- Vietnam
- Permanent
- Full-time
- Supervise and manage a team of three sales admin personnel, ensuring workload balance and efficiency.
- Provide coaching, training, and performance evaluations to enhance team productivity and professional growth.
- Develop and implement best practices in sales administration to streamline processes and increase operational efficiency.
- Oversee the receipt, processing, and tracking of sales orders in Navision or relevant ERP systems.
- Ensure all orders are processed accurately and in compliance with company policies.
- Monitor order fulfillment, liaising with logistics and warehouse teams to ensure timely delivery.
- Resolve any order discrepancies, payment issues, or related challenges.
- Ensure proper documentation and tracking of lead times for order processing and approvals.
- Ensure the team provides exceptional customer service by responding promptly to inquiries and resolving issues efficiently.
- Maintain and update customer information accurately in the system.
- Work closely with the sales team to support customer needs and market requirements.
- Implement and oversee customer satisfaction initiatives.
- Monitor and analyze sales trends, customer purchase behaviors, and market insights.
- Generate and review regular sales reports to support decision-making for management.
- Ensure data accuracy in sales and customer management systems.
- Oversee customer code creation and ensure compliance with company requirements.
- Supervise and validate price updates, including price increases, reductions, and internal/export price adjustments.
- Ensure adherence to company pricing policies and approval processes.
- Collaborate with the finance and sales teams to ensure accurate pricing and discount structures.
- Ensure adherence to company policies, local regulations, and corporate compliance guidelines.
- Identify areas for process improvement and drive initiatives for efficiency and accuracy.
- Collaborate with internal stakeholders such as Finance, Supply Chain, and Marketing to optimize workflows.
- Bachelor's degree in Business Administration, Supply Chain, Accounting, or a related field.
- At least 5 years of experience in sales administration with at least 2 years in a managerial role.
- Experience in the animal nutrition or agriculture industry is a plus.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in ERP systems (Navision preferred) and Microsoft Office (Excel, Word, PowerPoint).
- Strong analytical and problem-solving skills.
- Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
- Customer-oriented mindset with strong negotiation and conflict-resolution skills.
- Proficiency in English (both spoken and written) is required.