IT Support Specialist

TGM Research

Ho Chi Minh City
Permanent
Full-time

21 days ago

Location: HCMC, VietnamAbout Us:TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online panels.Job Description:To support our global growth, our market research company is seeking an IT Support Specialist to keep our technology running smoothly for both our Global Team (online) and Vietnam Team (onsite). This role will focus on providing fast and reliable technical support, maintaining system performance, and implementing best practices in a dynamic, collaborative environment.As a Junior Finance Executive at TGM Research reporting to the Chief Experience Officer, you will have the opportunity to apply your technical expertise in a real-world business environment and gain valuable hands-on experience with a variety of systems, applications, and network tools. You will collaborate closely with colleagues across departments to troubleshoot issues, maintain IT infrastructure, and support the integration of technology into our business processes. At TGM, we aim to deliver great performance as a team, supporting one another to achieve accuracy, efficiency, and continuous improvement in all that we do.Responsibilities:

Providing technical support and troubleshooting for PC hardware and software issues.
Assisting users with setup, installation, and usage of applications, operating systems, network devices and peripherals devices like printers.
Performing regular maintenance and updates on computer systems.
Documenting technical processes, user manuals and procedures.
Training users on best practices for computer usage and security.
Maintaining inventory of IT equipment and supplies.
Responding to service requests in a timely manner to ensure minimal disruption to operations.
Collaborating with cross-functional teams to integrate technology into business processes.
Conducting regular audits and assessments with IT Director to ensure compliance with industry standards.
Assisting in budget preparation and resource allocation for IT projects.
Collaborating with IT Director to implement new technologies and upgrades.

Requirements:

Minimum 2 years of experience in IT support or a similar role
Fluent English (both written and spoken) - required
Strong communication and teamwork skills
Curiosity and commitment to staying up to date with new technologies
Quick learning ability and strong problem-solving skills
Experience with Windows and macOS systems
Solid troubleshooting skills for hardware, software and business applications.

Benefits:

Competitive salary and performance-based bonuses
Professional development opportunities
International Team setup
Flexible Working Policy
A collaborative and innovative work environment

If you are proactive, curious, team player and analytic, we invite you to join our team and help our clients succeed in their research endeavours.#marketresearch, #IT, #support

TGM Research

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