Senior Product Manager (all genders)

HRS Group View all jobs

  • Vietnam
  • Permanent
  • Full-time
  • 1 month ago
HRS AS A COMPANYHRS is a global technology company revolutionizing the way enterprises manage lodging, meetings, and workforce travel through AI-driven, data-centric solutions. With over 50 years of innovation, HRS delivers value through its Lodging-as-a-Service (LaaS), Meeting-as-a-Service (MaaS), and Workforce-as-a-Service (WaaS) offerings, serving Fortune 500 enterprises, leading hotel chains, and mid-sized companies worldwide. By integrating cutting-edge technology across our Copilot and Connect platforms, HRS enables unmatched efficiencies and strategic outcomes for clients globally.BUSINESS UNITThe Connect Search & Book Domain encompasses the critical first 8 steps of the enterprise traveler journey-from initial trip planning through pre-stay communication. Serving both LaaS (Lodging-as-a-Service) and MaaS (Meeting-as-a-Service) use cases, this domain delivers value to B2B enterprise clients (business travelers, travel managers, meeting planners) and B2C end-users (individual travelers and meeting attendees/planners). Within this domain, the Search & Find teams (Acquire, Search, and Discover) focus on the earliest and most critical touchpoints: driving traffic, enabling intuitive property discovery, and surfacing the most relevant accommodations through AI-driven personalization. By optimizing the full search-to-selection funnel, these teams directly impact conversion rates, user satisfaction, and enterprise client ROI. The platform combines SEO/SEA excellence, frictionless search experiences, policy-aware ranking, and operational reliability scoring to deliver superior outcomes for both travelers and corporate travel managers.POSITIONWe are seeking a Senior Product Manager to join one of our three Search & Find teams within the Connect Search & Book Domain: Acquire, Search, or Discover. In this role, you will report to the VP Product Connect and operate as part of a Product Trio with an Engineering Lead and Product Designer. Together, you will hold end-to-end accountability for discovery, delivery, and measurable business outcomes-translating strategy into execution while ensuring user adoption and enterprise client value.The Acquire team drives high-quality traffic and first-touch engagement across all channels, owning marketing landing pages, SEO/SEA, partnerships, and ecosystem integrations. The Search team enables frictionless property discovery through intuitive search and navigation, owning the homepage, search input, and filters. The Discover team surfaces the most relevant properties through AI-driven personalization and policy-aware ranking, owning hotel lists, map views, recommendation engines, and operational reliability scoring. Each team operates with clearly defined metrics spanning conversion rates, traffic quality, personalization effectiveness, and compliance. Your team will collaborate closely with downstream booking, checkout, and Pay-to-Reclaim teams to ensure seamless end-to-end experiences across both B2B and B2C customer segments.CHALLENGEAs Senior Product Manager for the Connect Search & Book Domain, you will:
  • Own the product vision and roadmap for your team, ensuring alignment with HRS's platform strategy and enterprise customer needs
  • Champion the customer, acting as their advocate in every decision and validating problems and solutions through continuous discovery
  • Be deeply engaged in execution, collaborating daily with Engineering and Design to ensure timely, high-quality deliveries that meet large enterprise B2B go-to-market cadences
  • Continuously mitigate risks, addressing value, viability, usability, and feasibility risks in every stage of discovery and delivery
  • Drive conversion optimization across your team's owned touchpoints, using A/B testing, funnel analysis, and user research to maximize business outcomes from initial engagement through property selection
  • Leverage AI and personalization to deliver contextually relevant experiences that balance user preferences, corporate policy compliance, and operational reliability
  • Manage the full product lifecycle, from early concept and market validation through production operations
  • Engage in co-creation, working with enterprise clients, co-creation boards, and Marketing to ensure relevance, adoption, and strong go-to-market alignment
  • Translate strategy into action, ensuring clear prioritization, outcome-driven backlogs, and cross-functional alignment
  • Track and steer outcomes, using your team's specific KPIs (conversion rates, traffic metrics, personalization effectiveness) to drive continuous improvement
  • Collaborate cross-functionally with adjacent Search & Find teams, downstream booking/checkout teams, and Pay-to-Reclaim teams to ensure seamless handoffs and cohesive user experiences
  • Model HRS leadership principles, showing ownership, curiosity, transparency, and resilience to inspire your team and stakeholders
FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...
  • 5+ years of Product Management experience in SaaS, TravelTech, or e-commerce, ideally in B2B or B2B2C search, discovery, or marketplace products
  • Proven track record of driving measurable conversion improvements through product optimization, experimentation, and data-driven decision-making
  • Strong execution skills: backlog ownership, discovery-to-delivery cycles, outcome-based prioritization
  • Experience with AI/ML integration, particularly in personalization, ranking algorithms, or recommendation systems
  • Deep understanding of search UX principles, information architecture, and filter/facet design (especially relevant for Search and Discover teams)
  • Familiarity with digital marketing and traffic acquisition strategies, SEO/SEA optimization (especially relevant for Acquire team)
  • Knowledge of travel industry dynamics, including corporate travel policy, compliance frameworks, and booking behaviors
  • Skilled in discovery methods, customer interviews, A/B testing, and PRFAQ writing
  • Demonstrated ability to collaborate in a Product Trio model and across cross-functional stakeholders
  • Experience working across regions and time zones
  • Data-driven decision-maker, with expertise in analytics tools, conversion funnel analysis, and KPI tracking
  • Strategic agility to identify opportunities for platform expansion and manage complex enterprise integrations
PERSPECTIVE
  • Growth-oriented, outcome-focused mindset
  • Passion for creating exceptional user experiences that balance traveler needs with enterprise requirements
  • Collaborative leadership style, empowering teams to deliver measurable business outcomes
  • Customer obsession, with a commitment to continuous discovery and user-centered design
  • Analytical rigor combined with creative problem-solving
LOCATION, MOBILITY, INCENTIVEThe role will be based in our Tech Hub in HCM City in Vietnam, with occasional travel to HRS hubs in Germany and India, and client locations as required.Req ID: 18643

HRS Group