Application Support Engineer

• Offer first and second-tier application support for the company's products, analyzing cases to identify recurring incidents.
• Test and customize product features according to client requirements, including module configuration and scripting.
• Assist sales and account managers in data science and analytics tasks such as data migration, correction, and reporting.
• Ensure comprehensive documentation of all client customizations.
• Support client communication on CRM matters.
• Perform other duties as assigned by the Technical Project Manager.

• Diploma in Engineering or Computer Science, or equivalent, with a minimum of 2 years' experience in SQL and HTML. Fresh graduates are encouraged to apply.
• Proficiency in T-SQL and HTML is essential.
• Familiarity with C# using Microsoft .NET Framework and web development is advantageous.
• Knowledge of Amazon Web Services and server infrastructure is a plus.
• Demonstrated experience in customer interaction, issue resolution, and expectation management.
• Ability to analyze data logs and identify system issues effectively.
• Self-motivated with the ability to work independently in a flexible environment.
• Excellent interpersonal and communication skills with a collaborative mindset.
• Strong analytical and problem-solving skills, capable of working efficiently under pressure.

NodeFlair