(O2C SAP Expert) Regional Business Solutions Expert
- Ho Chi Minh City
- Permanent
- Full-time
This role uses consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment to achieve expected business results.KEY RESPONSIBILITIES
- Act as point of contact to analyse and fix application and system issues OTC/ITD area, ensuring SAP services are available and reliable. SAP Modules: SD, and MM
- Responsible for OTC, ITD and Order management, and provide system domain knowledge
- Responsible for OTC/ITD Incidents, Problems and Change Requests, and provide intervention guidance and proactive solutions when required.
- Assist user in requirements gathering, preparation, and follow through of Change Requests
- Assist in CR release and implementations/roll-out by preparing test script/ test scenario or conduct/coordinate or support users in carrying out User Acceptance/Regression Test.
- Manages incidents reported by user and follow-up promptly with RCA and CAPA approach and industry best practices.
- Acts as liaison for troubleshooting and support: investigate, analyse, and solve software problems and map business requirements, processes, and objectives; develop necessary modifications to satisfy needs.
- Maintain a thorough knowledge of the organization and adheres to all organizational standards.
- Provide support outside regular office hours.
- Any other ad-hoc duties assigned.
- Bachelor's Degree in I.T, Computers or related field
- SAP ECC 6.0/S4 HANA experience
- Experience and knowledge of key integration points between SAP modules
- Business knowledge and process design skills in SD order management and inventory logistic.
- Experienced in system integrations between SAP systems, and with 3rd parties systems
- Possess basic knowledge of SAP authorization troubleshooting.
- Experience with Microsoft SharePoint, SQL, Azure, Power BI and/or PHP is a plus
- Self-motivated and detail-oriented
- Project management, ITIL and/or ITSM experiences
- Effectively communicates technical concepts to users and business concept to tech team
- Must be able to multi-task, work independently as well as a team player and manage own workload under tight deadlines with minimum supervision.
- Possess good analytic thinking and problem-solving skills.
- Ability to work well on cross functional project teams and foster team commitment to tasks.
- Develop relationships with internal and external stakeholders.
- Excellent analytical, interpersonal skills and proficient in English.