Agent/Lead Agent - Order Management
- Ho Chi Minh City
- Permanent
- Full-time
- Ensure smooth and timely shipment process flow
- Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
- Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
- Build and maintaining strong relationships with customers
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with your regular customers to document in the company system
- Monitor invoicing and other company's report where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
- Be continuously open and positive to implementing new system changes and enhancements with your team
- Graduated student from University/ College or equivalent combination of education and experience.
- Understanding of Ocean/ Order Management shipment handling process is a plus.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word, PowerPoint).
- Fluent in English.
- Willing to put extra hours, as required.
- Well-organized, innovative, self-motivated.
- Able to work in the team, under high pressure and tight deadline.
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.Behaviours:Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Package: Expeditors offers excellent benefits
- Full time job contract
- Competitive income
- Career development and promotion opportunity
- Professional Training Plan
- Health insurance program
- Professional of working environment
- 14 annual leave days per year