Customer Success / Account Manager – BFSI (Cloud & Data)

TechX Corporation

Cau Giay, Hanoi
Permanent
Full-time

1 month ago

Are you a passionate advocate for customer success/account management with a deep understanding of the Banking and financial services sector? Do you thrive on building strong relationships and ensuring the success of your clients? If so, TechX is looking for a dynamic and results-driven Customer Success Manager/AM to join our team in Hanoi.About TechXTechX is a trailblazer in the field of cloud computing and data analytics, specializing in empowering businesses within the banking, financial services, and enterprise sectors. Our flagship product, XData, redefines data analytics by providing advanced insights and innovative solutions that drive meaningful outcomes.Role OverviewAs a Customer Success Manager/AM, you will play a pivotal role in fostering long-term partnerships with our existing clients in the Hanoi region, particularly focusing on key players in the big banks and financial services industry.Your primary responsibility will be to ensure the continued success and growth of our clients, leveraging your deep understanding of their unique needs and challenges.Key Responsibilities

Build and nurture strong relationships with our existing clients of the BFSI sector in Hanoi, acting as their trusted advisor and advocate within TechX.
Collaborate closely with clients to understand their strategic goals and challenges and work proactively to identify opportunities where TechX solutions can drive value and innovation.
Serve as the main point of contact for clients, overseeing their onboarding, implementation, and ongoing support needs.
Monitor the health of client accounts, proactively identifying potential issues and devising strategic solutions to ensure their success.
Develop and execute account plans tailored to each client, focusing on their unique goals and objectives.
Collaborate with partners to ensure understanding of the cloud journey for each client and contribute the best value to the clients.
Collaborate with our internal teams, including sales, marketing, product development, and technical support, to deliver seamless and exceptional customer experiences.
Conduct regular business reviews with clients to showcase the value and impact of TechX solutions, and to identify expansion opportunities and upsell.
Stay up to date with industry trends and market developments to provide clients with strategic insights and recommendations.

Key requirements

Degree in Business, Banking & Finance, Computer Science, Software Engineer or a related field.
Proven track record of success in customer success, account management, or related roles within the banking and financial services sector.
Understanding of cloud computing, data analytics, and technology solutions within the industry.
Exceptional communication and relationship-building skills, with the ability to engage and influence stakeholders at all levels.
Strategic mindset with the ability to identify opportunities for growth and expansion within client accounts.
Proactive problem-solving skills and the ability to navigate complex client environments.
Fluent in both English and Vietnamese.
Ability to travel as needed to client sites within the Hanoi region.

Join Our TeamTechX offers a collaborative and innovative work environment, where you will have the opportunity to shape the success of our clients and contribute to our growth in enterprise sector. If you are ready to make an impact and drive meaningful outcomes, we invite you to join us on this exciting journey.Our mission is simple yet profound: to empower our clients and their teams to thrive both professionally and personally. We believe in the convergence of life and work fulfillment through the transformative power of technology.With our pioneering 3i philosophy, we chart the course for continuous innovation, driven by sound business instincts & daily interactions.We specialize in three dynamic domains: Cloud Transformation, Customer Experience, and Advanced Data Analytics.Our clients are the trailblazers, the forward-thinkers, the tech-savvy visionaries ready to embrace the future.At TechX, we resonate with your aspirations, and we've made it our mission to not just find solutions but to wholeheartedly support you on your journey toward becoming a digitally empowered organization.Welcome to TechX – Where Tomorrow Begins Today.

TechX Corporation

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