Senior Executive, Business Analyst - Digital & CRM (Salesforce)

Ho Chi Minh City
Permanent
Full-time

1 month ago

About DKSHDKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands to grow in the Consumer Goods, Healthcare, Performance Materials and Technology sectors. DKSH's portfolio of services includes sourcing, market insights, marketing and sales, distribution and logistics as well as after-sales services. Publicly listed on the SIX Swiss Exchange, the Group operates in 35 markets with 33,000 specialists, generating net sales of CHF 11.3 billion in 2018. With its strong Swiss heritage and long business tradition since 1865, DKSH is deeply rooted in Asia Pacific.General Responsibilities1. Business Intelligence and Project Support: 60%The job will support the implementation of new IT projects, promote the best practices and suggest process and functionalities enhancements to enhance Business efficiency and user adoption (This position is based in Vietnam and serves a regional function, supporting Digital Business and CRM operations for Cummins DKSH in Thailand, Vietnam, and Myanmar). You will also participate in the timely execution of the regional reporting to facilitate the decision making of the top management.

Supports operational excellence and integration of existing projects (CRM/Service/Marketing automation), support new project integration

Contribute to the testing and debugging of new software or enhancements to existing software

Assist in the enforcement of project deadlines and schedules

Interact sessions with business users and development team

Suggest new features to existing software to support Business Efficiency and Users adoption

Support User adoption and learning by developing new training materials

Preparation and execution of the Monthly reporting

Build relationships with key DKSH stakeholders

2. Data Management and End-User Support: 40%The job will facilitate the creation, maintenance, and validation of our master data within our CRM Salesforce.com and the integrated projects. You will assume data management responsibilities currently performed by the team which will allow the team to focus on deliverables. You will use technical tools and best practices to analyze and measure DKSH Technology data quality and develop action plans to ensure the accuracy, completeness and compliance of our enterprise data with the necessary standards:

Ensure accuracy and integrity of Salesforce.com data

Analyze and identifies data sources, data redundancy and implement processes to remediate data issues and/or data clean-up efforts

Analyze and resolves cross-functional data issues across Salesforce.com modules:

Locate and define new process improvement opportunities.

Demonstrate skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data

Lead and perform data cleansing through periodic review

Manage ongoing support requests and administrative needs

Ensure issues are identified, tracked, reported on and resolved in a timely manner

Support in the user activation and deactivation process as needed

Participates in the execution and implementation of approved data definitions, policies, standards, and process data access

Manage new user onboarding and training

Ensure good adoption rates for all countries

Requirements

Ability to learn and become proficient quickly with new tools

Strong analytical thinking and problem-solving skills, focus on detail

Proactive, committed and insure follow-up in a very timely manner

Excellent organizational, prioritization, independent decision-making skills and communication skills

Team player, ability to interact and communicate with all levels of management

Demonstrated commitment to our fundamental principles of Integrity

Bachelor's degree in computer science or equivalent experience

Proficiency with English communication (Being a regional point of contact for CRM and digital business initiatives across Cummins DKSH Thailand, Vietnam, and Myanmar)

At least 5 years' experience in project management, data management environment with database management, executing data imports, running exports, merging records, and running reports

Why It's Great to Work at DKSHAt DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!Learn more about working at DKSH: https://www.dksh.com/careers#LI-LB1Requisition Number: 190697Job Function: Digital

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