Customer Service Manager (Ha Noi)

Robert Walters

  • Hanoi
  • Permanent
  • Full-time
  • 28 days ago
An exciting opportunity has arisen for a dedicated and enthusiastic Customer Service Manager in the bustling city of Ha Noi. This role offers the chance to lead a dynamic team, ensuring the highest level of customer satisfaction and service delivery. The successful candidate will have the opportunity to shape and influence the customer experience journey, making a real impact on the business and its customers.What you'll do:As a Customer Service Manager, you will play an integral role in maintaining our commitment to exceptional customer service. You will manage a dynamic team, developing strategies to ensure efficient service delivery. Your day-to-day responsibilities will include handling complex customer complaints, monitoring team performance, and collaborating with other departments. Your insights from analysing customer feedback will be crucial in shaping our services.
  • Manage and lead a high-performing customer service team
  • Develop and implement customer service policies and procedures
  • Handle complex customer complaints and enquiries
  • Monitor team performance and provide regular feedback
  • Collaborate with other departments to ensure consistent customer service
  • Analyse customer feedback and market trends to improve service delivery
  • Train new staff members and organise ongoing training for existing staff
What you bring:The ideal candidate for this Customer Service Manager position brings proven experience in a similar role. You are known for your strong leadership skills, with an ability to inspire your team towards achieving their goals. Your excellent communication skills enable you to handle complex situations with ease. Your experience in developing customer service policies coupled with your ability to analyse data makes you adept at improving service delivery.
  • Proven experience as a Customer Service Manager or similar role
  • Strong leadership skills with a commitment to develop and motivate a team
  • Excellent communication skills with an ability to handle complex situations
  • Experience in developing and implementing customer service policies
  • Ability to analyse data and use it to improve service delivery
  • Knowledge of Consumer industry's latest technology trends and applications
What sets this company apart:Our company is renowned for its commitment to providing exceptional customer service. We believe that our employees are our greatest asset, which is why we offer opportunities for growth and development within the company. We foster an inclusive work environment where everyone's ideas are valued, promoting collaboration across all levels of the organisation.What's next:Ready for an exciting career move? Don't miss out on this opportunity!Apply today by clicking on the link!Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Robert Walters