Customer Service Manager (Ha Noi)
Robert Walters
- Hanoi
- Permanent
- Full-time
- Manage and lead a high-performing customer service team
- Develop and implement customer service policies and procedures
- Handle complex customer complaints and enquiries
- Monitor team performance and provide regular feedback
- Collaborate with other departments to ensure consistent customer service
- Analyse customer feedback and market trends to improve service delivery
- Train new staff members and organise ongoing training for existing staff
- Proven experience as a Customer Service Manager or similar role
- Strong leadership skills with a commitment to develop and motivate a team
- Excellent communication skills with an ability to handle complex situations
- Experience in developing and implementing customer service policies
- Ability to analyse data and use it to improve service delivery
- Knowledge of Consumer industry's latest technology trends and applications