CRM & Data Manager

• Manage the company's CRM platform to support sales, leasing, and client management activities

• Support and optimize CRM workflows, pipelines, and user experience aligned with business needs

• Drive CRM adoption across business units and ensure effective usage

• Partner with other departments to improve lead management and client tracking

• Maintain data governance frameworks, standards, and policies

• Ensure data accuracy, consistency, and integrity across systems

• Lead data cleansing, validation, and standardization initiatives

• Ensure compliance with internal policies and data protection requirements

• Work closely with business teams (Agency, Property Management, Investment, Consultancy) to understand needs and deliver data solutions

• Act as a key partner to the IT Director in aligning data and CRM initiatives with business strategy

• Coordinate with IT teams on system integration and enhancements

• Support the IT Director in driving digital transformation and AI innovation initiatives

• Identify opportunities to leverage AI, automation, and data tools to enhance business efficiency

• Contribute to building data-driven capabilities across the organization to extract key business insights

• Support integration between CRM and other platforms (ERP, marketing tools, BI systems)

• Improve data flow and reporting efficiency across systems

• Continuously enhance processes to increase automation and reduce manual work

• Extract, manipulate, and analyze data using SQL and/or Python

• Develop automated data pipelines and reporting processes to improve efficiency

• Build scalable dashboards and data models to support business decision-making

• Ensure data accuracy through validation, cleansing, and transformation processes

• Bachelor's degree in Information Systems, Data Analytics, Business Administration, or relatd field

• 5–8+ years of experience in CRM management, data analytics, or related roles

• Strong experience with CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics)

• Proven experience in data analysis, reporting, and dashboard development (Power BI, Tableau, etc.)

• Strong hands-on experience in SQL (data extraction, transformation, and validation)

• Proficiency in Python or similar scripting languages for data processing, automation, and analysis

• Experience in data modeling and working with structured/unstructured datasets

• Solid understanding of data governance and data quality management

• Experience working in real estate, consulting, or service-based industries is a plus

• Strong business acumen with the ability to translate data into business insights

• Good stakeholder management and communication skills

• Proficient in English (both written and spoken)

• Detail-oriented, proactive, and solution-driven

Savills