ACG_2970_JOBOur client is a fast-growing germs and jewelry company who is looking for a qualified candidate to join their firm.1. Planning and Executing Business and Marketing Initiatives for Managed StoresEstablish monthly, quarterly, and annual revenue goals for stores within the designated region, aligned with assigned sales objectives.Oversee and guide the implementation of business strategies and inventory management according to overall store targets, including brand-specific goals; identify and address operational challenges as they arise.Manage pre-tax profitability, sales performance, inventory turnover ratios (VQV), and labor cost efficiency.Initiate strategies to improve customer quality by monitoring metrics such as the number of returning versus new customers within the managed cluster.Evaluate and refine ordering procedures—including new orders, re-orders, and product category selections—to optimize business operations and inventory control.Ensure adherence to established behavioral, store, and operational standards through regular inspections, performance assessments, and staff training programs.Handle escalation of customer complaints that exceed store managers’ authority and collaborate cross-functionally to resolve issues, maintaining a balance between customer satisfaction and internal stakeholder interests.Maintain regular communication and coordination with other regional teams concerning sales results and inventory levels.Participate in biannual product design reviews and recommend new designs influenced by best-selling items, market trends, and leading competitors’ offerings.Propose, coordinate, and supervise store marketing initiatives within the region.Prepare and present detailed analytical reports on business plan implementation at monthly, quarterly, and annual intervals.Execute annual branch projects if assigned.Attend monthly cluster meetings and store meetings (in-person bi-monthly for provincial locations or monthly online) to identify challenges and formulate solutions.Promote the growth of online sales channels within the managed cluster.Contribute to the development and refinement of branch-level policies, procedures, and regulations to enhance operational effectiveness.2. Staff Management, Supervision, and DevelopmentCoordinate the deployment of sales personnel within the assigned region.Monitor the performance of store managers to ensure compliance with their responsibilities.Provide ongoing training and coaching to store managers.Conduct periodic evaluations of store managers’ performance and oversee staff performance reviews, recommending developmental plans on a quarterly basis.Develop a succession plan by training potential future leaders.Participate in the recruitment process and assess the performance of newly trained store managers and sales staff.Lead and engage in monthly and ad hoc store meetings to detect issues and implement corrective and preventive measures.Propose incentive and reward programs designed to enhance sales, foster collaboration, and align with the company’s values.Participate in disciplinary proceedings and monitor the enforcement of disciplinary actions.3. Market and Customer Insights, and New Product Development ProposalsStay informed on market conditions and competitor activities to foresee future market developments and adjust business strategies accordingly. Communicate competitor programs to sales personnel and recommend competitive responses.Track product trends within the market to provide feedback on design directions and competitor product offerings within the region.Compile and deliver market intelligence reports covering competitors, pricing, designs, and emerging trends to the Sales Management team on a quarterly basis or as required.4. Store Network Support and DevelopmentCollaborate in site research and selection to support distribution network expansion in line with corporate plans.Advise on store layout design for new and refurbished locations.Assess the performance of newly opened stores three months post-launch, analyze causes of underperformance, propose enhancement strategies, and review quarterly progress.Conduct quarterly audits of store facilities within the managed cluster, reporting condition assessments to relevant departments to ensure timely repair, upgrade, or maintenance.5. Additional ResponsibilitiesCarry out any other duties delegated by superiors.RequirementsOpen to all genders, candidates must possess at least a Bachelor’s degree in Business Administration, Economics, Finance, or a related discipline.A minimum of 3 to 5 years of relevant experience in a comparable position is required, with preferred exposure to the retail sector, jewelry, fashion, electronics, or multi-store chain operations.Key competencies include:+ Strong analytical abilities coupled with sound judgment.+ Effective organizational and task management skills.+ Experience in supervising and managing departmental functions.+ Excellent communication skills combined with the ability to work collaboratively within teams and deliver presentations confidently.+ Proficient use of Microsoft Office applications.+ Demonstrated capability in exerting influence, negotiation, and persuasion.+ In-depth knowledge of sales management processes, including market research and strategic business planning.+ Skilled in utilizing software tools such as Excel, Business Intelligence (BI) platforms, SAP, and Enterprise Resource Planning (ERP) systems.BenefitsCompetitive incentive packages comprising additional monthly salaries (13th, 14th, and 15th months), festive bonuses, performance-driven rewards, as well as bonuses linked to overall company business outcomes.Contact: Ngan NguyenDue to the immense number of applications, only shortlisted candidates will be contacted.
