Sales Support and Delivery

Ho Chi Minh City
Permanent
Full-time

25 days ago

Who We AreMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.What We OfferMaersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.Job SummaryManage customers MLO support /booking and improve customer experience for MLO seg-ment (under CF / Commercial Feedering) , maintaining good relationship with customers MLO to support business and drive volume, taking ownership of MLO business process and coordinate with respective countries / other stakeholderJob DescriptionCustomer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):Customer channel management and Case ManagementCustomer onboarding and relationship managementContract and dispute managementFollow up MLO requirement related with checking space approval to UTM/CF (Coastal fulfilment)Coordinate with CX/OTCX respective country and other stakeholder to ensure smoothly arrangement for MLO bookingFollow up to customers and to drive MLO volume as cargo filler based on space released or SA CFProcess commercial claim till payout made to customersand more.Key Interdependencies :Internal Stakeholder: Country CX/OTCX ; Cargo Execution / Local OPS; UTM/CF (coastal fulfilment) ; Finance, CF Area/Account owner & Analyst Dispute ; Escalation point for Import materExternal Stakeholder: Mlo customers; terminalsCritical Competencies :Strong customer centricity and good command in EnglishProblem solving, diligent, responsible , independent, energetic, team-work spiritGood communication and time managementPreferably had experience in MSK system and CX processWhat we are looking forAdministrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.The job requires limited job and business knowledge at the time of hiring.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Maersk

Apply Now