Senior Workforce Planning Specialist - SPX Express

• Translate approved forecasts into staffing requirements (headcount & shift plans).
• Build and maintain monthly, weekly, and daily staffing plans.
• Adjust plans based on real-time demand fluctuations and operational changes.

• Track actual vs. planned headcount and staffing variance.
• Monitor shrinkage factors (leave, absenteeism, training).
• Manage utilization, productivity, and overtime usage.
• Identify staffing risks early and propose corrective actions.

• Monitor service level (SLA), occupancy, backlog, and key workforce metrics.
• Analyze forecast vs. actual gaps and provide variance analysis.
• Prepare weekly and monthly planning reports with actionable insights.

• Partner closely with Operations leaders to validate demand assumptions and staffing requirements.
• Align with the Workforce Planning / Forecast team on demand changes and scenario adjustments.
• Work with the Recruitment & Outsourced Labor Management team to flag hiring gaps and short-term staffing risks.
• Present staffing outlook, risks, and mitigation plans in weekly/ monthly review meetings.
• Escalate critical service level or capacity risks with data-driven recommendations.

• Bachelor's degree in Business, Operations, Statistics, or related fields.
• 2-4 years of experience in Workforce Planning, Capacity Planning, or Operations Planning.
• Strong analytical and numerical skills, proficient in Excel / Google Sheets.
• Good communication and cross-functional collaboration skills.
• Close attention to detail and the ability to work under tight timelines.

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