Application Support Analyst
Almanak
- Vietnam
- 200,000,000₫ per year
- Contract
- Full-time
- Diagnose and resolve technical issues related to our simulation software, serving as the first and second levels of support (L1 and L2).
- Collaborate closely with clients to understand their technical problems and provide solutions that are easy to comprehend for non-technical users.
- Work on software development tasks, including fixing bugs, addressing technical debt, enhancing existing features, and developing new small features.
- Contribute to the creation and management of CI/CD pipelines and release management processes to ensure smooth and reliable software deployment.
- Engage with cross-functional teams, including product managers and engineers, to address complex technical challenges and improve product quality and performance.
- Maintain comprehensive documentation of support issues, resolutions, and software modifications to ensure knowledge sharing and process efficiency.
- Keep abreast of the latest technologies and industry trends to enhance support quality and offer insightful advice to clients.
- 1-3 years of experience in a technical support, software engineering, or similar role, with a proven track record of problem-solving and technical troubleshooting.
- Proficiency in Python programming, with the ability to write, read, and debug code effectively to resolve issues and implement software enhancements.
- Familiarity with DevOps practices, including CI/CD pipelines, feature flags, and unit testing, to support efficient software development and deployment processes.
- Exceptional communication skills with a capability to articulate complex technical information in a clear and concise manner to non-technical stakeholders.
- A customer-focused approach, dedicated to providing high-quality support and solutions to client inquiries and issues.
- The ability to work collaboratively with team members across different functions and disciplines, prioritizing tasks and managing multiple projects simultaneously.
- Basic understanding of software development concepts and technologies, with a willingness to continuously learn and adapt to new tools and practices.
- Knowledge of the blockchain industry and decentralized finance (DeFi) is advantageous but not required.
- Additional Qualifications:
- English language proficiency for effective written communication.
- Attention to detail and a commitment to excellence in all aspects of technical support and software development.
- Compensation: You’ll receive competitive compensation, consisting of either fiat/crypto remuneration
- Flexible schedule & remote work: You’ll be able to work remotely and manage your own time. We want you to work from a place that makes you the happiest, and contributes to your overall well-being.
- Impact: You’ll work with some of the smartest people in the space and play a pivotal role in influencing the way some of the most popular crypto applications are built.