Brand Protection Investigator

• Uphold core principles of integrity, vigilance, and excellence.
• Gather market intelligence through methods such as market surveys, attending trade shows, and engaging with company, dealer, and authorized sales channel personnel.
• Evaluate leads as assigned, conducting due diligence and fact-finding to produce reports that inform the organization's decision-making process.
• Perform proactive and reactive investigations into counterfeit selling/manufacturing of parts within the designated market.
• Support a network of investigators in addressing counterfeit activities.
• Coordinate third-party covert investigations and facilitate warranted enforcement actions.
• Provide expertise and assistance to local enforcement agencies and investigators.
• Act as the central point of contact for Investigators regarding case file management.
• Conduct proactive and reactive investigations into supplier unauthorized sales of client parts within the assigned market.
• Purchase parts and collaborate with the Brand Protection team and internal stakeholders for analysis.
• Develop comprehensive investigative reports.
• Issue Cease and Desist letters and written notifications to suppliers.
• Review and oversee supplier sales disclosures.
• Conduct supplier meetings and participate in negotiations for settlement and financial recovery.
• Draft Settlement Agreements between suppliers and clients.
• Investigate diverted and parallel parts within the assigned market.
• Utilize customs reports to identify importers and sources of diverted goods.
• Conduct dealer surveys to assess dealer purchasing practices.
• Investigate original sources and distribution channels.
• Provide support to field operations and warranty operations in part sales verification.
• Maintain a database for all investigations and generate internal reports for high-level case recaps.
• Represent client brands with anti-counterfeiting associations and support regional initiatives.
• Assist with marketing initiatives to promote genuine original equipment parts.
• Serve as the main liaison with customs and other government enforcement agencies.
• Assist in the development of special projects, as required.
• Perform any other duties as assigned.

• Bachelor's degree in Sociology, International Trade, Law, Political Science, Market Research, or a related field, or equivalent experience.
• Minimum five years of investigative experience in IP/Brand Protection, Customs, or Law Enforcement preferred.
• Fluency in English and Vietnamese.
• Familiarity with investigation techniques is advantageous.
• Strong organizational and analytical skills.
• Ability to work independently and take initiative.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office and other computer skills.

• Ability to handle sensitive and confidential information.
• Regular use of computers.
• Occasional lifting of small objects and operation of office equipment.
• Must be flexible to work any shift, including evenings, weekends, and holidays.
• Travel may be required.

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