Customer Success Executive (Onboarding SaaS)
Base
- Ho Chi Minh City
- Permanent
- Full-time
- Work directly with top leaders: Partner with CEOs, Directors, and senior managers from diverse industries, while building a powerful professional network.
- Grow into a trusted business coach: Understand business models, workflows, and organizational dynamics across industries, while helping leaders achieve real transformation.
- Empowered Culture: At Base, you own your growth. You’ll have the freedom to learn, make decisions, take responsibility, and shape your career path.
- Accelerated Growth: “1 year at Base = 3 years elsewhere.” With our speed and intensity, you’ll be pushed beyond your comfort zone and grow in skills, mindset, and resilience.
- Own Your Career Growth: Advancement at Base is based on performance, not age or tenure. With quarterly reviews and a structured 7-level Customer Success career path, you are in full control of your progression and professional development.
- Performance-Driven Rewards: Your income reflects your impact. With a clear On-Target Earning model that combines base salary, commissions, and implementation success bonuses, your contribution is directly recognized and your earning potential has no ceiling.
- Build Resilience and Influence: CS is not for the faint of heart. You’ll work under pressure, handle complex projects, and coordinate across multiple stakeholders. But in return, you’ll grow into a stronger, more disciplined, and influential professional, someone even you will admire and be proud of.What You’ll Do:As a Customer Success, you are the bridge between technology and real business value. You’ll work directly with C-level executives, project managers, and business leaders to ensure that Base solutions deliver measurable impact.Lead the Onboarding Journey
- Take ownership of customer projects immediately after contract signing.
- Collaborate with Solution Engineers and clients to analyze current workflows, identify challenges, and design tailored implementation plans.
- Educate customers on digital transformation best practices.
- Conduct workshops, training, and coaching sessions to empower users across all levels of the organization.
- Monitor deployment progress, track adoption, and proactively resolve blockers.
- Continuously recommend improvements to maximize ROI from Base.
- Build strong, trusted relationships with decision-makers (Directors, VPs, CEOs).
- Act as a consultant, not just for Base software, but for digital workflows and organizational transformation.
- Partner with Product, Sales, Solution, and CS teams to refine playbooks, create documentation, and design scalable onboarding processes.
- Born 1999–2003 (The job requires a lot of business trip, a lot of work pressure, is a hard job from knowledge to physical strength.)
- +1 year of experience in Customer SuccessAccount Management, Customer Onboarding, or Project Management (SaaS/startup background is a big plus).
- Strong logical thinking and problem-solving: able to analyze workflows and design scalable solutions.
- Excellent communication & presentation skills: you can explain complex concepts in a clear, simple way.
- Project leadership skills: capable of coordinating multiple stakeholders and driving deadlines.
- Proactive, challenge-driven, and value-focused mindset.
- Passion for technology and continuous learning.
- Experience conducting training/workshops.
- Knowledge of digital transformation or SaaS implementation.
- Base Salary (8M VND) + Commission + Performance Bonus → OTE ~11M VND, uncapped.
- Quarterly performance reviews & level-up promotions every 6 months (7 career levels).
- 13th-month salary, allowances, insurance, company trips, happy hours, holiday gifts.
- ESOP for outstanding contributors.