Aftermarket Sales Head
Carrier View all jobs
- Phu Nhuan, Ho Chi Minh City
- Permanent
- Full-time
Directly reporting to the Managing Director, Carrier Vietnam and indirectly reporting to the Director - Service, Southeast Asia RegionJob DescriptionOwn the execution of long-term strategy (e.g., more than 3 years) and operational direction for the entire country.Develop and implement operational strategies and plans that align with the company's overall objectives and goals.Ensuring that all operations within the region are conducted efficiently, effectively, and in compliance with company policies and procedures, as well as local laws and regulations.Sets objectives and guides others on execution/approach for achievement of operational results.Define and review partner strategies to ensure sufficient coverage across multiple geographic locations.Develop eco-system to support warranty and service needs of customersQuality Issue management, contacts key stakeholders to resolve escalated complaints and establish the appropriate improvement plan.Reviews escalated issues that will impact the business and provide recommendations for solutions.Maintain training and audit/assessment programs to ensure implementation and effectiveness of partner programs and delivery to end usersMentoring and developing staff members to ensure that they have the necessary skills and knowledge to perform their jobs effectively.Ensure compliance with company EHS standardsMinimum RequirementsMinimum 10+ years of overall industrial work experienceStrong knowledge of HVAC would be an added advantageProven track record of developing a culture of performanceAbility to motivate, direct and lead effective-cum efficient performance of field operationsThorough understanding of market dynamics including industry trendsStrong analytical skills with demonstrated ability to synthesize data from various sources in both graphic and verbal format, while easily translating them to the target audienceEffective communication, negotiation skills and customer focusAdvanced skills with Microsoft, CRMs and other sales related platforms like SalesforceHighly organized with strong attention to detail, while managing multiple prioritiesPossesses strong technical/product knowledge.Coaches lower-level managers to ensure operational achievements are met.Finds opportunities to continuously improve the delivery model to enhance satisfactionCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this to read the Job Applicant's Privacy Notice