Client Solutions Manager (FMCG), Vietnam
- Ho Chi Minh City
- Permanent
- Full-time
Client Management being a Consultant to clients and internal stakeholders
- Provide consultation, strategy, and media plans for advertisers based on their business objectives
- Support and work with the sales team on pre-sale research and pitch
- Provide pre-campaign workshops to help advertisers and their agencies to design brand campaigns for success
- Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offeringsCampaign Management & Revenue Impact
- Coordinate and collaborate with ad ops, product, R&D, measurement teams, etc. internally to ensure a smooth and successful campaign execution
- Conduct post-campaign reviews and analysis to rationalise campaign performance and uncover insights, to provide strategic marketing recommendations for advertisers
- Analyze past campaign performance to discover common trends and patterns to build best practice
- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaignProduct Adoption & Scale
- Proactively lead product update discussions, educate brands and agencies on TikTok's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
- Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships
- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaignQualifications:Minimum Qualifications
- Min 3 years of experience in strategizing, planning, managing and executing branding campaigns in-house, in agencies or with the media side
- Experience with CPAS/Shopping Ads/E-commerce marketing
- Understand brand advertisers, major brand campaign channels and products
- Storyteller with exceptional verbal and written communication skills in English
- Excellent listening skills and super proactive about collaboration
- Adaptability and strong problem-solving skills using the proper escalation processPreferred Qualifications
- Highly organized self-starter, motivated to learn and proactive in taking up complex projects that help drive product understanding and client growth strategy
- Ability to analyze data and identify insight with impeccable attention to detail
- Working experiences in FMCG verticals, and experiences with brand measurement solutions/studies is a plus